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Privacy Policy

The information we collect about you

Each time you visit our site, we may automatically collect information about you and the device you are using, including:

  • information about which pages you visit and which resources you use on our site

  • information about how you got to our site

  • your internet protocol address, known as your IP address, which is used to connect your device to the internet

  • our device’s operating system and platform

  • the type and version of the browser you are using

  • browser plug-in types and versions which extend the functionality of your browser, for example Pinterest, Evernote and Adblock

  • MAC addresses which are used as network addresses for Wi-Fi and Ethernet

  • traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site

  • location data and time zone setting

  • weblogs

 

If you sign up with us, we will also collect:

  • your first and family/last names

  • your email address

  • your mobile number

  • your postcode

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Please note that as a user of our website, you are responsible for keeping your login information including your password confidential. If you believe that your login information or password has been compromised or that someone else has accessed your account, please notify us immediately by contacting us at alice@batonofhopeuk.org

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Where do we get your information from?

We collect the information you provide to us directly by filling in any of the forms on our website. We also collect information directly from your device. We use cookies to collect some of this information. Please see our Cookie Policy for details of the information we collect through our site.

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Why do we need your information?

We need the information we collect automatically about your visit to our site to:

  • administer our site

  • improve our site to ensure that content is presented in the most effective manner

  • allow you to participate in interactive features of our services when you choose to do so

  • analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices)

  • improve your online experience

We need the information you provide directly by filling in our forms to:

  • send to you relevant and appropriate news and updates

  • contact you about those services on our site in which you have expressed an interest

You do not have to give us any information or confirm that the information we have obtained from other sources is correct.

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Who do we share your information with?

We sometimes share some of your information with other organisations. We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices). Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site. Please see our Cookie Policy for more details about Google Analytics.

We also use a number of carefully selected third parties to supply us with IT products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services that we need.

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Where is your information stored?

Your information is generally stored on servers and filing systems in the European Economic Area which includes the UK. From time to time it may be stored in or accessed from countries outside the EEA. Where this may happen, we always make sure that there are appropriate safeguards in place, such as the model contract clauses, binding corporate rules or the EU-US Privacy Shield, to guarantee that your information – and your rights – are protected to the same high standard as under UK law.

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Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy notices and cookie notices, and we do not accept any responsibility or liability for those notices or your use of those websites.

Unfortunately, sending information via the internet is not totally secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

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How long do we keep your information?

We only keep your information for as long as we need it.

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Do we carry out profiling and automated decision making?

We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), administer our site and manage your account. Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site. Please see our Cookie Policy for more details about Google Analytics.

We do not carry out any other profiling or automated decision-making in respect of the information we automatically collect about you when you visit our site.

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What rights do you have?

Under the data protection rules, you have several rights in respect of your information, which include the right to:

  • access your information

  • withdraw your consent to the processing of your information at any time

  • ask us to make changes to the information we hold about you to make sure that it is accurate and up to date

  • delete or erase your information (sometimes called the right to be forgotten)

  • stop or restrict our processing of your information

  • object to our processing your information

  • not be subject to automated decision-making and

  • request the transfer of some of the information we hold about you (also known as data portability)

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If you would like to exercise any of your rights, contact us at alice@batonofhopeuk.org. Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

You have the right to request a copy of the information we hold about you by sending your request in writing to us at the above address. You can unsubscribe from our emails at any time by sending us an email with your name and the word “UNSUBSCRIBE” in the heading of the email.

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Making a complaint

If you have any questions, concerns or complaints about the way we process your personal information, please contact us by email at alice@batonofhopeuk.org

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If you are not happy with the way we have handled your complaint or are still concerned about our handling of your personal information, you have a right to take your complaint to:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Tel: 0303 123 1113

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Changes to this notice

We will regularly review this notice and keep it updated to make sure that the information we provide you with is accurate and up to date. We will retain previous versions of the policy which can be requested.

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What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our site. Our site recognises those cookies on each subsequent visit, enabling our site to recognise you. Unless you have adjusted your browser settings to refuse cookies (and details of how to do this are signposted at the end of this notice), our site will set cookies as soon as you visit our site.

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How and why we use cookies

We use cookies on our site to:

  • recognise you whenever you visit our site

  • remember the notifications you’ve seen so that we don’t show them to you again

  • allow you to navigate between pages efficiently

  • measure how you use our site so it can be updated and improved to give you the best possible experience on our site.

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The information we obtain from our use of cookies will not usually contain information from which you can easily be identified, such as your name.  However, we do collect some personal data relating to your computer or other electronic device, such as your IP address, your browser and/or other internet log information. In most cases, we will need your consent to use cookies on our site.  The exception to this is where the cookie is essential for us to provide you with a service that you have requested.

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When you open our site in your browser, a cookie pop-up message will be displayed and this will ask you for your consent for non-essential cookies to be placed on your device. Unless you decline, we will consider this to mean that you accept our use of these non-essential cookies. You may withdraw your consent or acceptance at any time by following the instructions for disabling cookies, signposted at the end of this Cookie Policy.

 

We use the following cookies on our site:

Essential Cookies

These cookies are essential in order to enable you to move around our site and use its features, such as accessing secure areas of our site. Without these cookies, services you have asked for cannot be provided.   

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Essential Third-Party Cookies

Third-party cookies are used to provide important functionality to our site, as well as collecting anonymous user-data for analysis.

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Functional Cookies

These non-essential cookies allow our site to remember choices you make. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other sites.

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EU CONSENT

This cookie is used to remember a user’s acceptance of the use of cookies on our site as explained above. You will see a pop-up cookies message when you first visit our site. We’ll store a cookie so that your computer knows you’ve seen it, and knows not to show it again.  This expires after 30 days when you will see a pop-up cookie message again to remind you of this Cookie Notice, and to ask you to consent again to our use of non-essential cookies.

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First-Party Performance Cookies

These cookies are enabled at the point of cookie acceptance on our website. They allow us to understand our audience engagement, thus allowing better optimisation of our marketing activity.

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Third-Party Performance Cookies

These non-essential cookies collect information about how visitors use our site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

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Where to find more information

You can adjust the settings in your web browser to determine whether (all) sites can set cookies on your computer.  More information about cookies and how to manage them, specific to your browser, can be found at https://ico.org.uk/for-the-public/online/cookies/.

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If you have any further questions, comments or requests regarding our Cookie Policy, or how we use cookies on our site, please contact us at alice@batonofhopeuk.org 

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